Buyer FAQs

Order, Shipping& Delivery

I have placed an Order. How do I know if it’s confirmed?

Once your order has been placed, you will receive a confirmation Email and SMS. It will include your order number and estimated time of delivery.

Can I modify my order after I have placed it?

Unfortunately, after the order is placed, you cannot add new products to the order, but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at customer support to cancel the order so that a fresh order can be placed.

How do I check the status of my order?

You can track your order through multiple ways, mentioned below:

• Please tap on “My Orders” section under right side menu of Website/M-site to check your order status.
• You can track your order through the specific link sent to you via SMS and Email, after the order is shipped.
• You can contact our Customer Care and we’ll confirm the tracking details with status.

How are orders placed on Showshul delivered to me?

All orders placed on Showshulare dispatched through our courier service provided by the seller.

Will I get a call before delivery is attempted?

Yes, you will receive a call on the day the delivery is to be attempted. In case you are not available at your address, you can ask the courier to deliver the products the next day.

How long will my order take to arrive?

We aim at delivering the products as fast as we can. It generally takes 5-7 working days to make the delivery. However, due to unforeseen circumstances like bad weather, flight delays and improper logistics infrastructure etc. the delivery might take longer.

Can you expedite my product as a priority?

The expedited delivery varies from region to region. If you want us to expedite your product, give us a call at customer support.

Can I place a COD Order?

Currently we are not accepting COD orders. Only prepaid orders can be placed.

Can Showshul Cancel/revoke my order?

The Showshul holds the complete right to change/withdraw/revoke/cancel any order or offers at any given time without any prior knowledge or information to the customers.

I have received a partial item/partial order or Void packet?

Kindly reach out to us for Customer care within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

• Please do not use the item for which a claim is being raised.
• You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario).
• The snapshots of the packet and other boxes If any (Try to cover the sides which look tampered/damaged as per the Users.
• The refund for prepaid orders will be done after the investigation.

You may not be liable for a refund, if buyer falls in any of the scenarios stated below:

• Failure to provide adequate information about the case.
• Failure to provide snapshots of the packet and box (if any)
• If a pilferage delivery was received, pilferage claims must be made the same day.
• You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick up you’re packaging for investigation at our end.
• You have used the item for which the claim was raised.

In the case of a component missing from a multi-component item. Only an exchange return option would be provided basis serviceability and product type.

Order Cancellation

What is Showshul’s Cancellation Policy?

You can now cancel an order within 24 hr after placing the order or as long as the cancel option is available on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Can I modify the shipping address of my order after it has been placed?

Please give us a call at customer support for any modification.

How do I cancel my Order?

Tap on “My Orders” section under the main menu of your Website/M-site and then select the item or order you want to cancel.

I just cancelled my order. When will I receive my refund?

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming Stripe wallet balance, then refund will be instant post order cancellation.

Returns and Exchange

To return a product to Showshul, please follow these steps:

Create a ‘Return Request’ under “My Orders” section of Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Note the Return ID we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

We offer a pick-up facility in selected locations based on our courier serviceability.

If the reverse pick-up option is not available at your location, you can self-ship the product to us.

How do I place an exchange request on Showshul?

Currently we not exchanging the item, you can only return the product.

What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Showshul will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select postal codes and for all self-ship returns. Your bank may take 7-10 working days to reflect the amount in your account.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly (48hrs in case of delay). For refunds taken to source accounts (that is Credit Card, Debit Card and Net banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

The refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT – 1 to 3 business days post refund initiation
2. Showshul Credit – Instant
3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
4. Stripe wallet –Instant

Please note, Showshul initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to a Showshul seller. In case of any refund discrepancies, Showshul may, at its sole discretion, request you to share with us a screenshot of your bank statement.

Does Showshul pick up the product I want to return from my location?

Currently, we pick up products only from selected Postal Codes. If your area Postal codes are serviceable, you will be able to select the pickup option when you create a Return Request on Website/M-site.

We will pick up the return within 2 – 3 days from the request placement date.

Please have the return shipment ready.

How can I Self-Ship the product to Showshul?

If your area postal code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner at your won cost. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

It should capture the weight of the return package.

Residential/office address, destination address, shipment date, amount and other details should be mentioned.

The information on the receipt should NOT be edited/over-written.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to the seller address given in the packaging label or invoice. Kindly do not send it to any other address as the return package will not be treated as accepted.

Why has my return request been declined?

This may happen if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Showshul assumes no liability in this regard. For more details, please call our customer care.

Why did the pickup of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may happen if the item you have returned is used, damaged or original tags or RRP tags are missing. If you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Showshul assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

The following products return will not be possible for buyer: 

• Categories like innerwear, lingerie, socks and clothing freebies 
• Customized order  
• Any consumable item which has been used or installed 
• Items that are returned without original packaging, freebies or accessories 
• Product with tampered or missing serial numbers 
• Product damaged because of use 
• Product received is not in the same condition as seller shipped to the buyer 
• Return request is made outside the specified time frame. 
• Digital Products